Overview
Refund Policy
If you are unhappy with your tuition, please discuss this with your instructor or our instructor manager who will be happy to assist.
However, if we and you are unable to reach A resolution then you shall be entitled to request A refund of any lessons not already taken.
Previous tuition already taken is non refundable. In the case of block booked or special deal tuition, the refund will be less the hours taken as though they had been taken at the normal hourly rate and the monies remaining will be sent to either, your nominated bank, or payment card that was used for purchase of order, to be refunded within 10 working days. The 10 working day period will commence on the next working day after your refund request.
DrewMatic reserve the right to charge an administration fee for processing the refund, the cost of which will be determined at the time.
If You fail to complete your block booking within 6 months from the date of making the booking, any remaining hours will be lost.
We may request additional information from you to confirm your identity in order to comply with the Money Laundering Regulations 2007; we will also use this information to ensure adherence to Our Merchant Operating Instructions for card collection facilities.
